FAQ

Production

Every product is handmade with love and special attention. Ingredients are all vegan, cruelty free or fair trade.

Proper sanitation is always practiced when production is going on. 

*please be aware that cross contamination may occur for oils - see ingredients list if you are allergic to anything* 

 

Shipping

Due to Covid-19 shipping times cannot be guaranteed by Canada Post or USPS or other.
Shipping within Canada may take up to 4 days for expedited and up to 1-2 weeks for standard. 

Tracking is available within Canada for standard or expedited. 

Shipping to the United States and other international countries may take 2 to 3 weeks.

Tracking is only available when selected at check out for international packages. 

Shipping Policy

If an order is sent back, the customer has to pay for reshipping.

Once an order is shipped, it is no longer in my care. Please contact your postage courier for information on your package. 

 

Shipping to Dominica 

Shipping to Dominica just got a lot easier! I am using WeForward to get orders to Dominica. WeForward is a mail forwarding business operating in Dominica and Florida.
"FastFoward" is their expedited service that will be used on all orders from Florida to Dominica. This takes an additional 3-5 business days (added to time for shipping from Canada to Florida.) If you do not mind waiting an additional 10-12 days, seafreight is a cheaper option. (ec$7 - ec$20) Please contact me when placing your order. 

Please note that additional shipping charges and duties will be required upon pick up in Dominica at the WeForward office. 

The shipping paid at check out is a fee to get your order to Florida ONLY. 

WeForward's prices:

ec$30/per lb PLUS duties to be calculated at pick up. 

The pickup location is at Depex Colour Lab on Cork Street, Roseau, Dominica.

The address is: 

Company: We Forward Dominica 

Address line 1: 3298 NE 11TH AVE

Apt, suit, etc: WFDOM 961

City/State: Fort Lauderdale, Florida 

Country: USA

ZIP: 33334-2710

Your phone number is required when checking out.

If you have any questions please do not hesitate to reach out to me 
dfb@daelenfadellebeauty.com